Service Delivery Vendor Enablement Manager

BJ's Wholesale Club • BJ's Club Support Center Marlborough, MA

8h • Hybrid

About The Position

We are seeking a highly motivated leader to join our Shared Services Vendor Enablement Operations team. This role will be responsible for managing a newly established team of offshore analysts in Bengaluru, India who support the Merchant organization in critical activities, including vendor relationship management, onboarding, and article setup pre-activities. As a strategic business partner, you will collaborate closely with Merchandising teams and Buyers to ensure timely, accurate vendor onboarding and enable overall vendor success. You will play a key role in driving operational excellence and delivering measurable business outcomes. From a delivery and governance perspective, this role will: Lead reporting governance, including SLA and KPI management Manage escalations and ensure effective resolution Identify and implement process improvements Drive post-stabilization optimization initiatives Develop and execute a strong end-to-end transformation roadmap The ideal candidate will demonstrate strong communication and collaboration skills, intellectual curiosity, analytical rigor, and a continuous improvement mindset. This role requires a balance of strategic thinking and hands-on operational leadership.

Requirements

• 8 years of professional experience in merchandising, retail operations, or supply chain
• Proven experience in vendor management, including onboarding, documentation, and compliance processes
• Solid understanding of article setup/product master data management in retail systems
• Operational experience around SLA management, deadlines, merchant interactions and escalation management
• Offshore / Onshore Team management
• Proficient in MS Excel and other tools used for vendor/retail management
• Key understanding of retail operations, including handling product articles, inventory management, store operations and vendor coordination
• Excellent communication skills & a strong team player mindset
• Hands-on experience in tools like SAP and other retail/vendor management systems
• Ability to work collaboratively across teams and support cross-functional initiatives
• Ability to keep track of multiple items/files and their timelines
• Strong communication, coordination, and follow-up skills
• Detail-oriented and process-disciplined
• Proficient in MS Excel, Power BI and data handling
• Familiarity with retail systems (SAP - preferred, JDA, Oracle)
• Good understanding of retail business processes
• Ability to work collaboratively across teams and support cross-functional initiatives
• Excellent communication skills and demonstrate patience keeping balance between with merchant and vendor needs
• Bachelors business degree in supply chain, finance, logistics.
• Between 10 and 12 years of experience.

Nice To Haves

• Experience in process transitions or retail systems is an added advantage along with system upgrades
• Knowledge or exposure on Master data management will be an added advantage
• Vendor Portal Management experience highly preferred.
• Lean Six Sigma will be a big plus

Responsibilities

• End-to-end management of vendor onboarding, documentation, and compliance verification
• Collaborate with internal merchandising organization and external partners / vendors to drive operational efficiency
• Manage an offshore team (No direct reports) to deliver on vendor and article onboarding function accountable for SLA, Incidents, accuracy and Turnaround time metrics.
• Understand the nuances of article and vendor setup in retail systems (SAP), ensuring accurate product master data (pricing, pack sizes, UoM, tax, attributes, hierarchies, etc.)
• Handle vendor queries, escalations, and follow-ups to ensure timely resolution
• Maintain and update vendor/retail databases and provide regular status reports with SLA reporting
• Ensure new articles are correctly configured for sales channels (stores, online, distribution centers)
• Provide insights from vendor and product data to support merchandising, stock planning, and decision-making
• Participate in process improvements, system updates, and retail operations projects
• Ensure adherence to company policies, SOPs, and quality standards in vendor and retail processes
• Support inventory alignment, stock planning, and smooth product launches

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level