Service Delivery Vendor Enablement Manager

BJ's Wholesale Club • Marlborough, MA

1d • Hybrid

About The Position

The role supports merchandising operations by managing vendor onboarding, article setup, and ensuring product readiness. The person will work with vendors and internal teams to make sure products are launched smoothly and on time.

Requirements

• 8 years of professional experience in merchandising, retail operations, or supply chain
• Proven experience in vendor management, including onboarding, documentation, and compliance processes
• Solid understanding of article setup/product master data management in retail systems
• Operational experience around SLA management, deadlines, merchant interactions and escalation management
• Offshore / Onshore Team management
• Proficient in MS Excel and other tools used for vendor/retail management
• Key understanding of retail operations, including handling product articles, inventory management, store operations and vendor coordination
• Excellent communication skills & a strong team player mindset
• Hands-on experience in tools like SAP and other retail/vendor management systems
• Ability to work collaboratively across teams and support cross-functional initiatives
• Ability to keep track of multiple items/files and their timelines
• Strong communication, coordination, and follow-up skills
• Detail-oriented and process-disciplined
• Proficient in MS Excel, Power BI and data handling
• Good understanding of retail business processes
• Ability to work collaboratively across teams and support cross-functional initiatives
• Excellent communication skills and demonstrate patience keeping balance between with merchant and vendor needs

Nice To Haves

• Experience in process transitions or retail systems is an added advantage along with system upgrades
• Knowledge or exposure on Master data management will be an added advantage
• Vendor Portal Management experience highly preferred.

Responsibilities

• End-to-end management of vendor onboarding, documentation, and compliance verification
• Collaborate with internal merchandising organization and external partners / vendors to drive operational efficiency
• Manage an offshore team (No direct reports) to deliver on vendor and article onboarding function accountable for SLA, Incidents, accuracy and Turnaround time metrics.
• Understand the nuances of article and vendor setup in retail systems (SAP), ensuring accurate product master data (pricing, pack sizes, UoM, tax, attributes, hierarchies, etc.)
• Handle vendor queries, escalations, and follow-ups to ensure timely resolution
• Maintain and update vendor/retail databases and provide regular status reports with SLA reporting
• Ensure new articles are correctly configured for sales channels (stores, online, distribution centers)
• Provide insights from vendor and product data to support merchandising, stock planning, and decision-making
• Participate in process improvements, system updates, and retail operations projects
• Ensure adherence to company policies, SOPs, and quality standards in vendor and retail processes
• Support inventory alignment, stock planning, and smooth product launches

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed