Service Delivery Technician I

CyrusOne • Council Bluffs, IA

6d • Onsite

About The Position

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests. We are seeking a Service Delivery Technicican (Level 1) to join our team. The successful candidate will be responsible for executing shipping/receiving functions, managing internal material movement, and supporting data center operational tasks. They will work closely with the Operations team to maintain accurate inventory, ensure timely processing of materials, and provide hands-on support for facility and customer needs. What You’ll Do: Assemble, prepare, and process outgoing shipments while recording shipment data such as weight, charges, and space availability Receive, unload, unpack, and inspect incoming materials and supplies; report damages and discrepancies Manage internal transport of materials and complete all related shipping and receiving documentation Monitor email and ticket queues, log all incoming requests, and follow up within designated timeframes Assist with supply management for enclosures, cage materials, shelves, cabling, tools, power strips, and other infrastructure components Escort customer representatives and visitors within the facility and assist with equipment racking/unracking and tape rotation What We’re Looking For: Required Strong attention to detail with the ability to manage multiple tasks efficiently Good communication skills and customer‑focused approach Ability to lift up to 50 pounds and perform physically active work Must be able to travel up to 25% Preferred Experience with shipping/receiving or warehouse operations Familiarity with data center environments or critical infrastructure Ability to use test equipment for basic troubleshooting Experience/Skills: 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company. Work Environment: (Facility Role) May involve lifting of equipment and supplies (up to 50 pounds). Considerable walking, bending and standing. Must be able to accomplish all physical requirements and activities applicable to the role. Hours for this position are Monday-Friday 9:00AM-6:00PM, Occasional weekend shifts Why Join Us? Be part of the rapidly growing data center industry powering the world’s digital infrastructure Collaborative environment focused on commitment, accountability, respect, and excellence Comprehensive health, dental, and vision insurance; life and disability insurance; mental health resources; and EAP Competitive pay, performance bonus, and 401(k) retirement plan with company match Generous paid time off and holidays CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

Requirements

• Strong attention to detail with the ability to manage multiple tasks efficiently
• Good communication skills and customer‑focused approach
• Ability to lift up to 50 pounds and perform physically active work
• Must be able to travel up to 25%
• 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

Nice To Haves

• Experience with shipping/receiving or warehouse operations
• Familiarity with data center environments or critical infrastructure
• Ability to use test equipment for basic troubleshooting

Responsibilities

• Assemble, prepare, and process outgoing shipments while recording shipment data such as weight, charges, and space availability
• Receive, unload, unpack, and inspect incoming materials and supplies; report damages and discrepancies
• Manage internal transport of materials and complete all related shipping and receiving documentation
• Monitor email and ticket queues, log all incoming requests, and follow up within designated timeframes
• Assist with supply management for enclosures, cage materials, shelves, cabling, tools, power strips, and other infrastructure components
• Escort customer representatives and visitors within the facility and assist with equipment racking/unracking and tape rotation

Benefits

• Comprehensive health, dental, and vision insurance; life and disability insurance; mental health resources; and EAP
• Competitive pay, performance bonus, and 401(k) retirement plan with company match
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed