Service Technician I

IDEX Corporation•Randolph, NJ

2d•$48,000 - $72,000•Onsite

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Envirosight is a leader in providing advanced inspection technology and solutions for wastewater and sewer infrastructure. Our innovative products and dedicated team help municipalities and contractors around the world maintain safe, efficient underground systems. Position Summary The Service Technician at Envirosight supports customers at our Randolph, NJ location by providing technical service, diagnostics, repair, and expertise for Envirosight inspection systems. The position requires technical depth, professional judgment, and the ability to operate closely with internal teams to support customer satisfaction and business objectives.

Requirements

Associate degree or equivalent technical training preferred; equivalent field experience accepted.
Minimum 2+ years experience in field service, technical support, or maintenance of complex electro-mechanical or industrial equipment.
Demonstrated experience working independently in customer-facing field environments.
Mechanical and electrical troubleshooting capabilities.
Ability to diagnose and resolve basic field equipment issues.
Proficient with computers, mobile devices, and service documentation tools.
Ability to quickly learn and support proprietary hardware and software systems.
Strong communication and interpersonal skills.
Excellent time management, organization, and problem-solving abilities.
Customer-focused mindset with a high level of professionalism.
Comfortable operating autonomously in dynamic field environments.
Ability to lift, carry, and maneuver equipment as required for service and demonstrations.

Nice To Haves

Experience supporting product demonstrations or sales activities strongly preferred.

Responsibilities

Perform on-site diagnostics, troubleshooting, repair, and preventative maintenance of complex electro-mechanical and software-integrated inspection systems.
Serve as an escalation point for advanced technical issues and customer-facing service concerns.
Accurately document service activities, root cause findings, and corrective actions.
Act as a technical representative for customers At our Randolph NJ location
Communicate basic technical concepts clearly to customers.
Build and maintain trusted relationships with municipal, contractor, and utility customers.
Proactively identify opportunities to improve customer experience, equipment performance, and service outcomes.
Conduct on-site product demonstrations and customer evaluations in support of sales activities.
Provide technical expertise during solution discussions that influence purchasing decisions.
Prepare, maintain, and transport demonstration equipment for customer visits and regional events.
Partner with sales to support revenue-generating opportunities while maintaining service priorities.
Provide hands-on customer training on equipment operation, maintenance, and best practices.
Support customer onboarding and ensure proper system use and care.
Assist customers with basic software functionality related to inspection and reporting systems.
Maintain assigned tools, service inventory, & demo equipment.
Communicate service trends, recurring issues, and customer feedback to internal service, sales, and product teams.
Provide input on service processes, product improvements, and training needs.
Participate in internal training and continuous improvement initiatives.
Exercises professional judgment on decisions impacting customer satisfaction, retention, and revenue.
Represents the company in high-visibility customer interactions, demos, and evaluations.