Service Delivery Support Specialist

City of Temple•Temple, TX

About The Position

Service Delivery Specialist coordinates and supports solid waste operations, ensuring timely and accurate response to customer requests. The role includes tracking, documentation, and communication of service activities. The specialist researches and resolves service issues while analyzing trends to improve operational efficiency.

Requirements

High school diploma or equivalent
Three (3) years of customer service experience
Two (2) years of office environment experience
Demonstrated proficiency in typing and 10-key as determined by the department

Nice To Haves

One (1) year of municipal government experience

Responsibilities

Monitors and manages customer service requests related to solid waste pickup, missed collections, container issues, and special services
Coordinates with field crews and supervisors to ensure timely resolution of service requests
Tracks service delivery performance and follows up on open or delayed requests
Maintains customer accounts and records, including updates to service details and contact information
Receives and processes customer payments via check or credit card
Assists customers, internal and external, with general questions and service inquiries via email, in person, and on the phone
Logs and updates service records and customer interactions in various systems
Assists with special projects, reports, or assignments to improve service delivery and customer satisfaction
Follows City policies, procedures, and safety guidelines
Performs other duties as assigned