Service Delivery Manager
Galactic Network Integrators•Buffalo, NY
3d
About The Position
Serves as the primary liaison between Buffalo Public Schools and the vendor team. Responsible for day-to-day service coordination, SLA oversight, reporting, and ensuring continuity of IT services across all functional areas.
Requirements
- Strong background in IT service delivery and public-sector environments
- Experience coordinating multi-disciplinary IT teams
- Excellent communication and stakeholder management skills
Responsibilities
- Act as the single point of contact for BPS IT leadership
- Oversee contracted staff performance and service delivery
- Manage SLA compliance, escalation handling, and incident coordination
- Lead service reviews, reporting, and transition activities
- Maintain operational documentation and service records
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
