Service Delivery Manager

World Wide Technology Healthcare Solutions • Jenks, OK

2d • $190,000 - $200,000 • Remote

About The Position

The Service Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role.

Requirements

• 12+ years of experience leading largescale technology or transformation programs, with at least 5 years in a senior delivery leadership role.
• Proven success delivering multitower programs across infrastructure, cloud, security, or application domains.
• Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures.
• Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks.
• Demonstrated financial acumen including P&L ownership, forecasting, and commercial management.
• Experience leading large, matrixed teams across consulting, engineering, and operations.

Nice To Haves

• Experience at a Big 4 or toptier consulting firm.
• Familiarity with WWT’s core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.).
• Industry expertise in sectors such as energy, healthcare, financial services, or service provider.
• Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications).

Responsibilities

• Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT.
• Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities.
• Lead executive governance, steering committees, and quarterly business reviews.
• Anticipate client needs, identify risks, and proactively shape solutions that strengthen the client partnership.
• Provide end to end oversight of complex, multitower programs spanning: Infrastructure modernization (networking, compute, storage, data center) Multi-cloud architecture, migration, and operations (AWS, Azure, GCP) Application development, modernization, and DevOps Automation, AIOps, observability, and platform engineering
• Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations.
• Drive risk management, issue resolution, and cross functional alignment across engineering, consulting, supply chain, and partner teams.
• Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps.
• Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability.
• Contribute to account planning, pipeline development, and identification of expansion opportunities within existing programs.
• Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management.
• Ensure delivery is aligned with contractual commitments, profitability targets, and WWT’s commercial frameworks.
• Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration, and technology services.
• Lead, mentor, and develop high performing delivery teams across consulting, engineering, PMO, and operational functions.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Model WWT’s core values and commitment to diversity, equity, and inclusion.
• Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities.
• Leverage WWT’s Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation.
• Promote automation and modern delivery models to improve efficiency and outcomes.
• Drive standardization and scalability across engagements while tailoring approaches to client context.
• Ensure compliance with WWT’s risk, quality, and security standards.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager