Service Delivery Manager

MIT • Cambridge, MA

1d

About The Position

SERVICE DELIVERY MANAGER , The Massachusetts Green High Performance Computing Center ( MGHPCC ), to ensure high-quality, reliable operations of its state-of-the-art HPC environment. This critical role will coordinate delivery of compute and data services to a diverse user base, including working in close partnership with facilitation and science support staff from Massachusetts AI Hub organizations, liaise with academic and industry stakeholders, oversee performance monitoring and continuous improvement, and contribute to strategic planning and vendor management. This is an exciting opportunity to drive service excellence in support of world-class AI research and innovation. The full job description is available at https://www.mghpcc.org/job-opportunities/

Requirements

• Proven experience managing technical service delivery for large-scale computing environments, preferably within HPC or advanced IT infrastructure
• strong understanding of cluster operations, scheduling systems, and service performance management
• excellent communication and organizational skills
• experience working directly with internal and external stakeholders to resolve issues and drive operational improvements

Nice To Haves

• Familiarity with IT service management frameworks
• vendor coordination
• GPU or cloud-based infrastructure

Responsibilities

• coordinate delivery of compute and data services to a diverse user base
• work in close partnership with facilitation and science support staff from Massachusetts AI Hub organizations
• liaise with academic and industry stakeholders
• oversee performance monitoring and continuous improvement
• contribute to strategic planning and vendor management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees