Service Delivery Manager

CGI • Guaynabo, PR

3d • Hybrid

About The Position

Together, as owners, let’s turn meaningful insights into action. At CGI, ownership is at the heart of everything we do. Our culture is built on collaboration, respect, and belonging. From day one, you are more than an employee, you are a CGI Partner, sharing in our collective success and helping shape the future of our organization. Join one of the world’s largest IT and business consulting services firms and build a career designed to grow and last. Why CGI? Ownership mindset: As a CGI Partner, you contribute to the company’s direction and share in its success. Impactful work: Deliver innovative IT solutions, build strong client relationships, and leverage global capabilities to scale ideas and drive value. Career growth: Develop your leadership potential with the support of leaders who prioritize your professional growth and well-being. Global strength, local impact: Collaborate with global teams while driving delivery excellence This position is located in Guaynabo PR in a hybrid environment. Your future duties and responsibilities: As an IT Delivery Manager, you will lead service delivery initiatives, manage high-performing teams, and ensure excellence across multiple IT engagements. Your key responsibilities will include: As a Delivery Manager, you will lead service delivery initiatives, manage high-performing teams, and ensure excellence across multiple IT engagements. Your key responsibilities will include: Building and managing long-term, trust-based relationships with internal and external clients. Supporting pre-sales activities and proposal development in collaboration with business units. Leading, mentoring, and growing delivery teams — including talent identification and performance development. Ensuring services operate in alignment with CGI’s global delivery governance framework. Managing financial performance, service KPIs, and overall delivery health. Preparing and delivering executive-level reports and presentations on service performance. Overseeing multiple services and/or projects simultaneously while maintaining quality and efficiency.

Requirements

• Minimum 5 years of experience in IT service management, focused on software development and maintenance lifecycle.
• Proven experience in IT delivery leadership and people management.
• Experience supporting commercial management and pre-sales activities in consulting environments.
• Strong knowledge of service management and project management methodologies.
• Experience managing the financial performance of services or accounts.
• Demonstrated ability to lead high-performing teams committed to delivery excellence.
• Ability to manage multiple services/projects concurrently.
• Bilingual in English and Spanish
• Ability to travel up to 25%

Nice To Haves

• Strong results orientation and accountability mindset.
• Excellent communication and executive presentation skills.
• Collaborative, consulting-oriented approach.
• Proven leadership capabilities with the ability to inspire and develop others.
• Strategic thinker with operational discipline.

Responsibilities

• Building and managing long-term, trust-based relationships with internal and external clients.
• Supporting pre-sales activities and proposal development in collaboration with business units.
• Leading, mentoring, and growing delivery teams — including talent identification and performance development.
• Ensuring services operate in alignment with CGI’s global delivery governance framework.
• Managing financial performance, service KPIs, and overall delivery health.
• Preparing and delivering executive-level reports and presentations on service performance.
• Overseeing multiple services and/or projects simultaneously while maintaining quality and efficiency.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Individual Retirement Account (IRA)
• Bonus: CGI offers an annual IRA Bonus equal to the maximum annual matching contribution available under the continental U.S.’s 401(k) Plan
• CGI share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees