Service Delivery Manager- Government Services

Oritain • Arlington, TX

2d • $80,000 - $90,000 • Onsite

About The Position

Oritain is a global leader in forensically verifying the origin of products and raw materials.
Our mission sits at the intersection of forensic science and supply chain transparency. Through science and technology, we verify the true origin of products and materials- helping build trust, protect consumers, and ensure integrity across global supply chains.
As we continue to expand our work within US government agencies, we’re looking for a Service Delivery Manager – Government Services to help deliver complex programmes that make a real-world impact.
About the Role
This is a hands-on, 6-month fixed-term contract where you’ll take ownership of delivering services for government clients. Working across sampling, logistics, and project coordination, you’ll ensure programmes are delivered on time, to a high standard, and in line with contractual commitments.
You’ll collaborate closely with internal teams, external partners, and stakeholders, managing everything from planning through to delivery and relationship management. It’s a role that combines structure, problem-solving, and real-world impact

Requirements

• Experience in project management, service delivery, or a similar role
• Comfortable managing multiple priorities in a fast-paced environment.
• Organised, solutions-focused, and confident working both independently and as part of a global team.
• Collaborative, self-motivated, and flexible
• Ability to work across time zones and adapt as priorities evolve.
• Strong communicator who can build relationships, manage expectations, and stay calm under pressure.
• Comfortable working in a close-knit, collaborative office environment
• Good computer literacy

Nice To Haves

• Experience with Salesforce
• Spanish language skills
• Prior government experience

Responsibilities

• Manage end-to-end programme delivery, ensuring services are operationally achievable and delivered in line with client expectations.
• Develop and maintain project plans, tracking progress against milestones, and keeping stakeholders aligned through clear, consistent communication.
• Coordinate closely with internal teams, subcontractors, and clients to ensure smooth delivery, proactively identifying risks and resolving issues to keep programmes on track.
• Oversee sampling activities, including designing programmes, supporting field teams, and occasionally travelling to ensure quality and consistency.
• Manage sample logistics, ensuring compliance, traceability, and alignment with contractual and regulatory requirements.
• Support systems, processes, and continuous improvement, helping to enhance efficiency and maintain high standards across programmes.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed