Service Delivery Intern - D&IT

Black & Veatch Family of Companies • Olathe, KS

84d • $18 - $34

About The Position

As a Summer Intern at Black & Veatch in Overland Park, KS., you will play a meaningful role in addressing some of the world’s most critical infrastructure challenges. This internship offers the opportunity to contribute to diverse, impactful projects that support our clients’ goals while fostering your professional growth and advancing the success of Black & Veatch.

Requirements

• Current enrollment in Information Technology or related degree program
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

• Current enrollment in Information Technology or Business Management related degree program

Responsibilities

• Assist with software renewal and approval processes in Service Now
• Assist with the onboarding process for new hires, documentation and process improvements
• Assist with developing and maintaining knowledge articles to support team processes and procedures
• Assist with the mobilization efforts for project sites: network, printer, AV, badging, IPADs, cellular services
• Assist with the relocation efforts for regional offices: network, printer, AV
• Offer support and training for various IT tools, helping team members with various resources
• Facilitate system requests for software, hardware, and account activation/deactivation, ensuring timely processing
• Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Document procedures and complete IT activities for onboarding and offboarding professionals
• Monitoring, support and troubleshooting TEAMS environment, performance and usage
• Assist with support corporate auditorium
• Assist with procure, support and manage regional office and project site audio visual and TEAMS equipment
• Gain an understanding of latest features and updates in Microsoft TEAMS and associated hardware
• Assist with setting up workstations, AV equipment, conference rooms and other areas as needed

Benefits

• Comprehensive health care benefits including medical, dental and vision insurances
• Disability insurance
• Robust wellness program
• Flexible work schedules
• Paid vacation and holiday time
• Sick time and dependent sick time
• Company matched 401k plan
• Adoption reimbursement
• Vendor discounts
• Employment referral program
• AD&D insurance
• Pre-taxed accounts
• Voluntary legal plan
• B&V Credit Union
• Performance-based bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Bachelor's degree