Service Delivery Engineer

Quvia•Miramar, FL

1d•Onsite

About The Position

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. The role will involve deploying Quvia proprietary software for new deployments across Maritime BU, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards. The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. It’s essential that the applicant holds a valid UK passport to be able to freely travel to Europe to visit key customers. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs. Writing and maintaining detailed documentation. Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency. Work with 3rd party vendors Receive hardware at staging Writing and maintaining detailed documentation Working daily from the Quvia office in Miramar, FL. Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations.

Requirements

A valid US passport
Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments.
Bachelor's degree in engineering or a related discipline
Hands-on exposure to essential network protocols including LAN, TCP/IP, DNS, DHCP, NAT/PAT, IPsec, and BGP routing
Strong experience in either implementation, configuration or troubleshooting in service provider or enterprise network
Strong analytical, problem-solving, and conceptual skills
Strong troubleshooting skills and documentation capabilities
Ability to resolve technical issues by making decisions using sound business judgement
Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements
Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels.

Nice To Haves

Knowledge on SDN-NFV and SD-WAN
Knowledge of hypervisors like VMware ESXi/KVM
Knowledge of hypervisors like VMware ESXi/KVM
Knowledge of AWS Cloud Computing Platforms
Working experience of Routing & Switching and NexGen Firewall
Familiarity with Google Suite, Service-Now

Responsibilities

Deploying Quvia proprietary software for new deployments across Maritime BU
Support vendor integrations, drydocks, support PoCs
Troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards.
Perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational.
Work on deployments, service POC, and change activities including Pre-configure hardware.
Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs.
Writing and maintaining detailed documentation.
Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency.
Work with 3rd party vendors
Receive hardware at staging
Writing and maintaining detailed documentation
Working daily from the Quvia office in Miramar, FL.
Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations.