Service Delivery Engineer

DLL Group•Wayne, PA

About The Position

As a Platform Reliability Engineer within our Private Cloud department, you will play a key role in designing, implementing, and maintaining innovative solutions that strengthen our IT infrastructure. Your passion for automation, coding, and modern engineering practices will help us increase efficiency and deliver high‑quality, cutting‑edge services to our customers. We are looking for someone who is self‑driven, technically skilled in scripting and automation, and eager to collaborate across teams within the broader Infrastructure organization. In this role, you will contribute to end-to-end innovation initiatives leveraging your coding abilities to integrate, automate, and optimize processes throughout our IT landscape. Experience with the IT Service Management (ITSM) platform ServiceNow, especially in developing or integrating automation workflows, is highly valued. A solid understanding of infrastructure management tools is expected. Our Private Cloud department operates through self‑organizing teams, each responsible for delivering specific platform services. While your exact team placement may vary, your expertise will make an impact across the entire Private Cloud domain. With each other… Collaboration is at the heart of everything we do. Our teams bring talented people together to take IT to the next level. Core areas of expertise: Experience with ServiceNow for automation and integration Proficiency in scripting and automation Excellent coding skills for infrastructure solutions Strong knowledge of IT infrastructure services (like Windows & VMware) Find out more here about how you can unleash your full potential at DLL!

Requirements

Advanced knowledge of ServiceNow.
Experience with CI/CD pipelines and DevOps practices
Knowledge of containerization technologies (e.g., Docker, Kubernetes)
Knowledge of Ansible
Strong understanding of virtualization technologies and best practices.
Knowledge about Infrastructure Services in general

Responsibilities

Build & operate the platform
Private cloud / CI-CD pipelines ensuring reliability, security, and performance
Enable self-service
Make the platform consumable via templates, catalogues, guardrails, and standardization.
Own platform reliability
Drive monitoring, incident response, and reliability improvements of the platform itself
Security and compliance by design
RBAC, secrets, compliance
Scalability & performance
Optimize cluster capacity, cost-efficiency, and platform performance.
Collaboration & support
Work closely with other delivery teams to troubleshoot issues and improve developer experience.
On-call participation

Benefits

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
healthcare benefits
401k matching
vacation
sick leave
parental leave
possible discretionary bonuses