Service Delivery Engineer

Dell • Austin, TX

26d

About The Position

Service Delivery Engineer 2 Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer 2 on our Service Delivery Team in Round Rock, Texas. What you’ll achieve As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

Requirements

• 3 to 6 years of related experience
• Good organizational and planning skills to coordinate program deliverables
• Ability to set priorities and delegate
• Excellent analytical and problem-solving skills

Nice To Haves

• Bachelor’s degree or an advanced degree
• Proven experience in a similar role.

Responsibilities

• Perform specific delivery support activities for a single customer
• Assist in coordinating development and consolidation of technical and process documentation
• Focus on activities like data analytics and reporting
• Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees