Principal Engineer, Service Delivery

Dell Technologies

4d

About The Position

Principal Engineer, Service Delivery Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us to do the best work of your career and make a profound social impact as a Senior Principal Engineer on our Service Delivery Team at Lawrence Berkeley National Labs (LBNL) in Berkeley, California at the National Energy Research Scientific Computing Center (NERSC). What you’ll achieve As a Senior Principal Engineer in Service Delivery, you’ll be responsible as a designated technical expert (Subject Matter Expert/SME level) performing hands-on break-fix and driving resolution for the customer’s technology sets. You’ll also provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. And you’ll identify potential sales and growth opportunities and partner with key stakeholders to maximize these prospects. You will:

Requirements

• Strong organizational and planning skills to oversee and implement program deliverables
• Advanced analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills
• Proven ability to lead large programs and achieve desired customer satisfaction
• Active Top Secret (TS)/Sensitive Compartmented Information (SCI) DOD Security Clearance
• US Citizen

Nice To Haves

• Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
• Proven ability to lead sub-teams

Responsibilities

• Manage program service delivery budget, service level, location and coordination of resources
• Develop and maintain direct customer and broader service delivery relationships
• Implement delivery management process improvements
• Target opportunities for growth within the customer environment
• Mentor and train delivery management team members

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees