Service Delivery Coordinator (1065)

Ripple Fiber•Tukwila, WA

1d•$22 - $30•Onsite

About The Position

We are seeking a Service Delivery Coordinator to join our team in Tukwila, WA. The position is M-F, 8am-5pm PCT About Ripple Fiber At Ripple Fiber, we deliver more than high speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple. About our Culture We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development. About the Role The Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met. You will manage real time routing updates, support field technicians, handle customer inquiries related to service delivery, and proactively resolve issues to ensure a smooth and positive experience for our customers. This role requires strong communication skills, attention to detail, and the ability to remain calm and effective in a fast moving environment.

Requirements

High school diploma or equivalent required; college coursework or degree preferred
Prior experience in customer service, dispatch, routing, or service coordination
Strong phone and communication skills with active listening ability
Ability to multitask, prioritize, and manage time effectively
Proven problem solving skills and sound judgment
Ability to remain calm and focused in high pressure situations
Customer focused mindset with a commitment to service excellence

Nice To Haves

Experience working in fast paced or operational environments
Strong analytical thinking and attention to detail
Bilingual or multilingual proficiency is a plus

Responsibilities

Coordinate and route daily work orders accurately by market and technician availability
Serve as a primary point of contact for Customer Service teams and Field Technicians
Update routing, schedules, and work order details in real time as conditions change
Answer inbound customer calls, emails, and chats related to service delivery and scheduling
Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary
Manage customer expectations regarding appointment windows and service timelines
Maintain accurate records of customer interactions, work orders, and issue resolution
Ensure compliance with company communication standards, procedures, and policies
Participate in ongoing training and development to enhance knowledge and performance