Service Delivery Coordinator
About The Position
Join Aristocrat as our Service Delivery Coordinator and be part of an exceptionally skilled team dedicated to flawless service and logistics delivery. At Aristocrat, we are driven by our mission to develop world-class entertainment experiences, and our culture thrives on innovation, collaboration, and success. As a Service Delivery Coordinator, you will play a pivotal role, ensuring our products are seamlessly installed and maintained, strictly adhering to our world-class standards. This is your chance to be part of an ambitious team where your contributions will make a significant impact!
Requirements
- Self-motivated, strong communication, and capable of working independently and collaboratively, while being able to coordinate multiple functions simultaneously.
- Consistent track record to deliver coordinated work schedules, lead projects, and meet customer satisfaction goals.
- Adaptability to changing demands and priorities.
- Strong customer interface skills and the ability to work with cross-functional teams.
- Comfortable being resourceful, adaptable, and proactive in an entrepreneurial environment.
- Ability to multitask and work under deadlines.
Responsibilities
- The primary person contacting customers to schedule Aristocrat services to be performed at their casino.
- Is knowledgeable of workforce requirements, regulatory notifications, travel times for resources, and timeframes to complete designated services.
- Use Remedy and Retriever (scheduling tool) and Salesforce Field Service (FSL) to lead field resources.
- Schedules all game transportation with outside carriers using e2Open (TMS) to move completed EGM cabinets to their final destinations. Cross-docking requirements are included in this requirement.
- Develop and lead Purchase Orders when needed outside the TMS.
- Maintain the sales and ERP databases to ensure all collaborators have the vital information to lead the sales funnel and production requirements.
- Coordinate all critical issues and exceptions that arise during the service workflow and commercially crafted exceptions.
- Handle the game scheduling pipeline and games forecast to ensure our commitments meet the monthly forecast.
- Identify imminent jeopardy service and customer situations and action the appropriate corrective business flow, while advancing and alerting participants as needed.
- Lead workflow for documentation and other required closure paperwork from the field to the sales organization to close out performed service to internal groups.
- Other duties and responsibilities as assigned.
Benefits
- health, dental, and vision insurance
- paid time off
- a 401(k) plan with employer matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
