Service Delivery Coordinator

Socket Telecom LLC•Columbia, MO

1h•Onsite

About The Position

Socket is seeking a highly skilled Service Delivery Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met. This is an in-office position.

Requirements

Strong managerial, leadership, and technical skills
Experience in order management
Customer service experience
Proficiency in Microsoft Office
Strong analytical and problem-solving skills
Attention to detail
Being able to meet deadlines and strategize when changes occur
Pro-active and very responsive to customer needs
Excellent written and verbal communication
Able to present information and respond to questions
Ability to calculate discounts, interest, commissions and percentages

Nice To Haves

Bachelor’s degree or equivalent
3-5 years related experience
Or equivalent combination of education and experience
Experience in Order Management
Self-Motivation
Willingness to assume ownership

Responsibilities

Set customers’ expectations and establish timelines in regard to milestones and installation of services
Provides firm order commitments on each order for customers to manage interval progress
Implementation of the appropriate provisioning plans
Manage relationships with vendors
Manages escalations against vendors when dates are in jeopardy
Tracks orders and provide status to staff and outside vendors/carriers
Manages data integrity with regards to vendor information
Regular reliable attendance