Service Delivery Coordinator - Membership

YMCA of Greater Richmond•Chesterfield, VA

10d•$42,000•Onsite

About The Position

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, and team-oriented professional to serve as our Service Delivery Coordinator – Membership. We are seeking a Coordinator who is passionate about delivering exceptional member experiences and supporting all aspects of membership operations, engagement, and retention. This position will be located at the Swift Creek Family YMCA. The Coordinator will work collaboratively with staff and leadership to ensure a welcoming, high-quality, and efficient membership experience for all. Lead front-line membership operations including tours, onboarding, problem-solving, and member engagement strategies. Oversee daily membership operations during assigned shifts, ensuring smooth processes and a member-first approach across departments. Actively manage staffing and scheduling to ensure consistent coverage and excellent service within a 40-hour workweek (unless overtime is pre-approved by the supervisor). Deliver direct service by greeting members, resolving concerns, processing transactions, and assisting with program registrations up to 35 hours per week. Monitor the cleanliness, safety, and functionality of the front desk, lobby, and member service areas. Foster a culture of hospitality, inclusion, and responsiveness among front-line staff and volunteers. Assist with hiring, training, coaching, and supervising member services staff. Support branch-wide initiatives and special events to engage current and prospective members. Collaborate with other departments to ensure a seamless member experience throughout the facility. This is a hands-on position that will require availability during afternoons, evenings, and weekends.

Requirements

High school diploma or equivalent
At least one year of relevant experience in membership, customer service, or hospitality.
Strong interpersonal, communication, and problem-solving skills are essential.
Candidates should be comfortable using PC software and membership management systems.
This role requires a flexible schedule, including availability to work mornings, evenings, and weekends, and a collaborative spirit to support cross-departmental efforts.

Nice To Haves

Experience working in fast-paced, people-facing roles is a plus.

Responsibilities

Lead front-line membership operations including tours, onboarding, problem-solving, and member engagement strategies.
Oversee daily membership operations during assigned shifts, ensuring smooth processes and a member-first approach across departments.
Actively manage staffing and scheduling to ensure consistent coverage and excellent service within a 40-hour workweek (unless overtime is pre-approved by the supervisor).
Deliver direct service by greeting members, resolving concerns, processing transactions, and assisting with program registrations up to 35 hours per week.
Monitor the cleanliness, safety, and functionality of the front desk, lobby, and member service areas.
Foster a culture of hospitality, inclusion, and responsiveness among front-line staff and volunteers.
Assist with hiring, training, coaching, and supervising member services staff.
Support branch-wide initiatives and special events to engage current and prospective members.
Collaborate with other departments to ensure a seamless member experience throughout the facility.