Service Delivery Center - Application System Administrator - Manager

Ernst & Young LLP•Dallas, TX

54d•$115,600 - $212,000•Hybrid

About The Position

We are seeking a highly motivated System Application Administrator to join EY's Service Delivery Center. You will play an active role in administering the existing analytics platforms. You will join a team of platform administrators who are specialized in one tool, but cross-trained on other tools. While you will focus on specific application administration, knowledge of these other platforms is beneficial - QlikSense, Tableau, PowerBI, BOBJ, Matillion, Immuta, JIRA, Confluence, Coverity, Artifactory, Snowflake, Informatica (EDC, IDQ, Axon), Alteryx, HVR or Databricks. This role requires a willingness to dive into complex problems to help the team find elegant solutions. How you communicate and approach problems is important to us. We are looking for team players, who are willing to bring people across the disciplines together.

Requirements

Bachelor's degree in Computer Science or other related field
A minimum of 5 years' experience customer success or in a customer-facing engineering capacity is required.
Large scale implementation experience with complex solutions environment.
Experience in customer-facing positions, preferably industry experience in technology based solutions.
Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
Experience with Linux command line.
An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
Knowledge of the software development process and of software design methodologies helpful
5+ years experience in a cloud ops / kubernetes application deployment and management role, working with an enterprise software or data product.
Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
Cloud platform architecture, administration and programming experience desired.
Experience with Helm, Argo CD, Docker, and cloud networking.
Excellent communication skills: interpersonal, written, and verbal.
Experience with Identity Access Management (IAM).

Nice To Haves

Experience with DoD

Responsibilities

Install and configure specific applications.
Monitor the application platform, including integration and alerting solutions, and recommend platform improvements.
Troubleshoot and resolve application platform issues.
Configure data source connections and manage asset libraries.
Identify and raise system capacity related issues (storage, licenses, performance threshold).
Define best practices for application deployment.
Integrate application with other ES Data platforms and Business Unit installations of application.
Participate in overall data platform architecture and strategy.
Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Benefits

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business.
The base salary range for this job in all geographic locations in the US is $115,600 to $212,000.
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $138,700 to $240,800.
Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume