Service Deli Manager - Mesquite, TX

Albertsons•Mesquite, TX

About The Position

DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers with product suggestions, special orders, and food preparation recommendations. Answer incoming calls and resolve customer complaints; escalate to Store Director when necessary. Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions. Food Preparation & Equipment Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, cooking, and serving food items. Implement proper and efficient product preparation and packaging techniques. Operate related equipment, including: Kitchen utensils Fryers, conventional and microwave ovens, pizza ovens Slicers, grills, food processors, wrappers, scales, printers, pallet jacks Prepare sandwiches, salads, pizzas, hot and cold foods, and food/party trays according to company standards. Sanitation & Safety Maintain deli case cleanliness, visual appeal, and inventory levels. Ensure proper cleanliness, sanitation, and appearance of deli area and equipment. Maintain a safe work environment and ensure compliance with temperature standards during preparation, display, and storage. Staffing & Training Schedule, supervise, train, and assign duties to department employees. Ensure adequate coverage and service levels through effective scheduling. Train employees on store policies, sales, and record-keeping procedures. Identify and develop employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures. Operations & Inventory Plan daily operations and monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to maintain product quantity, quality, and freshness per division directives. Stock and rotate products; maintain and organize cooler. Understand and execute opening and closing department procedures. Build displays and discard outdated or spoiled products. Implement effective promotional and seasonal displays; may oversee salad bar and wing bar operations. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Ensure proper code dating for all products within the department. Follow and maintain department standards for handling quick-sale items. Receiving & Administrative Perform receiving duties, including: Breaking down loads Verifying orders using invoices Inspecting quality Reporting shortages Stocking and rotating products Adhere to product temperature and storage guidelines and follow proper packaging techniques. Process administrative paperwork and maintain accurate department records.

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service
Assist customers with product suggestions, special orders, and food preparation recommendations
Answer incoming calls and resolve customer complaints; escalate to Store Director when necessary
Engage in suggestive selling and other sales techniques via phone, intercom, and one-on-one interactions
Oversee and assist with preparation, cooking, and serving food items
Implement proper and efficient product preparation and packaging techniques
Operate related equipment
Prepare sandwiches, salads, pizzas, hot and cold foods, and food/party trays according to company standards
Maintain deli case cleanliness, visual appeal, and inventory levels
Ensure proper cleanliness, sanitation, and appearance of deli area and equipment
Maintain a safe work environment and ensure compliance with temperature standards during preparation, display, and storage
Schedule, supervise, train, and assign duties to department employees
Ensure adequate coverage and service levels through effective scheduling
Train employees on store policies, sales, and record-keeping procedures
Identify and develop employees with high potential for advancement
Monitor employee productivity and evaluate overall performance
Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures
Plan daily operations and monitor production processes for compliance and profitability
Prepare sales and inventory reports; conduct physical inventory every 4 weeks
Control inventory to maintain product quantity, quality, and freshness per division directives
Stock and rotate products; maintain and organize cooler
Understand and execute opening and closing department procedures
Build displays and discard outdated or spoiled products
Implement effective promotional and seasonal displays; may oversee salad bar and wing bar operations
Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook
Ensure proper code dating for all products within the department
Follow and maintain department standards for handling quick-sale items
Perform receiving duties
Process administrative paperwork and maintain accurate department records