Service Coordinator

Culinary Depot • Spring Valley, NY

1d

About The Position

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers. Role Summary: We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction. Why Join the Culinary Depot Team? We value the hard work our employees put in to keep us as a leader in the commercial food service industry. As part of our team, you will enjoy a comprehensive benefits package designed to support your health, wealth, and professional growth: Competitive Compensation: We offer highly competitive base salaries and hourly rates with regular performance-based reviews. Comprehensive Health Coverage: Access to premium Medical, Dental, and Vision insurance plans to keep you and your family healthy. Retirement Security: A 401(k) retirement savings plan with a generous company matching contribution to help you build your future. Paid Time Off: Enjoy a healthy work-life balance with a structured Paid Time Off (PTO) program plus paid annual holidays. Career Advancement: We prioritize internal promotion. You will have access to hands-on training and mentorship within the foodservice equipment and design industry. Dynamic Work Environment: Work alongside industry experts in a fast-paced, collaborative, and innovative office and warehouse atmosphere. We encourage you to apply, even if you don’t meet every qualification. Your unique skills and experiences could be exactly what we’re looking for

Requirements

• Strong organizational and communication skills
• Experience in customer service or technical support, preferably in foodservice or equipment-related industries
• Proactive, detail-oriented, and able to manage multiple priorities
• Comfortable working with cross-functional teams and external vendors
• Problem-solving mindset with a focus on improving processes

Responsibilities

• Schedule and dispatch local technicians to ensure timely service delivery
• Communicate with manufacturers to secure warranty coverage
• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Resolve customer complaints and equipment-related issues
• Monitor outstanding cases via dashboard and provide regular updates to customers
• Collaborate with internal departments to resolve customer inquiries
• Identify trends in customer requests, manufacturer responses, or equipment issues and report to management
• Work closely with fellow Service Coordinators to ensure seamless service delivery

Benefits

• Health insurance options
• Paid time off (PTO) and paid holidays
• Opportunities for growth and advancement
• Competitive Compensation: We offer highly competitive base salaries and hourly rates with regular performance-based reviews.
• Comprehensive Health Coverage: Access to premium Medical, Dental, and Vision insurance plans to keep you and your family healthy.
• Retirement Security: A 401(k) retirement savings plan with a generous company matching contribution to help you build your future.
• Paid Time Off: Enjoy a healthy work-life balance with a structured Paid Time Off (PTO) program plus paid annual holidays.
• Career Advancement: We prioritize internal promotion. You will have access to hands-on training and mentorship within the foodservice equipment and design industry.
• Dynamic Work Environment: Work alongside industry experts in a fast-paced, collaborative, and innovative office and warehouse atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed