Service Coordinator

BASX INC • Redmond, OR

9d • Onsite

About The Position

The Service Coordinator plays a key role in supporting our field service team by managing technician schedules, booking travel, maintaining CRM data, and ensuring clear and timely communication with customers. This role is essential to the smooth execution of service projects and maintaining BASX’s high standards of customer care.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in a coordination or administrative role, preferably in field services or technical support.
• Proficiency in CRM systems (Salesforce, ServiceMax, or similar) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and adapt to changing priorities.

Nice To Haves

• Experience with travel booking platforms.
• Familiarity with technician dispatch software.
• Background in customer service within a technical or industrial setting.

Responsibilities

• Arrange travel for field service technicians including flights, lodging, and transportation.
• Ensure travel plans are cost-effective and align with project timelines.
• Input and maintain accurate service records, technician assignments, and customer interactions in the CRM system.
• Monitor service tickets and update work orders as needed.
• Act as the primary point of contact for customers regarding service scheduling, technician arrival times, and follow-up.
• Maintains technician safety/ CE documentation and expirations.
• Maintain records of site location safety/access requirements.
• Complete necessary documentation for service trips - MOP, MSOW, JHA
• Coordinate with accounting to confirm techs receipts/job #'s & confirm job completion for billing.
• Provide clear, professional communication to ensure customer satisfaction.
• Coordinate technician schedules to optimize coverage and minimize downtime.
• Respond to urgent service requests and adjust schedules accordingly.
• Generate reports on technician performance, service metrics, and customer feedback.
• Maintain organized records of travel, service calls, and communications.

Benefits

• medical
• dental
• vision
• short- and long-term disability
• 401(k)
• HSA (Health Savings Account) with a 175% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees