Service Coordinator

XPEL•Santa Ana, CA

20d

About The Position

We are seeking an energetic Service Coordinator. The right person will enjoy a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. They will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Requirements

High School Diploma or GED
3+ year(s) in a similar role
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Ability to speak, read and write in English

Responsibilities

Gaining knowledge of XPEL products
Assisting customers with questions on XPEL products and services
Assist with creating and maintaining installer schedules and scheduling of customer installs
Track order progress and communicate with customers accordingly
Check-in vehicles and inspect for pre-existing damages
Creating estimates, invoicing and billing
Reporting and processing of RA’s and payment credits.
Collect Resale tax documents for all locations
Process and train other Service Coordinators on Accounts Receivable
Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
Assisting the Market Manager with administrative and office work as needed
Occasionally helping to shuttle vehicles from one location to another (current driver license required)