Service Coordinator (Hybrid)
Aston Carter
•Hybrid
About The Position
In this role, you will be responsible for processing dealer paperwork in compliance with customer service level agreements. You will also manage and update work orders using a third-party vendor system.
Requirements
- 1+ year of administrative experience in the most recent role.
- Proficiency in invoicing software (SAP, Oracle, etc.) and Microsoft Outlook, Excel, and Word.
- Strong knowledge of Excel, including Pivot Tables and Formulas.
- Prior invoicing experience.
- Familiarity with processing purchase orders.
Nice To Haves
- Experience in administrative assistance.
- Strong organizational and communication skills.
Responsibilities
- Process and manage invoices for customers.
- Utilize SAP to monitor work orders.
- Maintain open communication with dealers through timely email responses.
- Address dealer inquiries on rentals, invoices, quotes, and difficulties using the IVR system.
- Collaborate with the Fleet Services team to resolve processing issues.
- Generate and provide routine (daily and monthly) communications using SAP and Excel.
- Distribute and maintain PM notifications for dealers.
- Respond to client requests.
- Load work orders in SAP for the billing department.
- Communicate with dealers who are not compliant with contracted agreements.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
