Service Coordinator - Onsite - Richmond, IL
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible. The Service Center Coordinator is responsible for facilitating service activities that support the field and repair center engineers. This position reports to the Director of Service and Repair Center and is part of the North American Service Organization located in Richmond, IL and will be an on-site role. In this role, you will have the opportunity to: Manage the full life cycle of inventory for field service engineers in an assigned region by using SAP and SalesForce to order spare parts needed to complete repairs while ensuring the return of field inventory over a specified age. Provide excellent customer service for customers with instruments coming to the repair center by arranging the forward and backward logistics for those instruments and providing proactive updates throughout the timeline of the repair. Ensure spare parts ordered for your region are delivered within one business day while working with the cross functional team to identify alternative solutions for any parts ordered that are not able to meet a one day delivery.
Requirements
- Order entry experience
- Small freight logistics coordination
- Associates Degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)
- Ability to travel – < 5% travel, overnight, within territory or locations
- Ability to lift, move or carry equipment up to 10lbs
Nice To Haves
- SAP order entry
- Experience working with Salesforce.com or similar CRM
- Experience dispatching or coordinating service activities in a medical device or related industry
Responsibilities
- Manage the full life cycle of inventory for field service engineers in an assigned region by using SAP and SalesForce to order spare parts needed to complete repairs while ensuring the return of field inventory over a specified age.
- Provide excellent customer service for customers with instruments coming to the repair center by arranging the forward and backward logistics for those instruments and providing proactive updates throughout the timeline of the repair.
- Ensure spare parts ordered for your region are delivered within one business day while working with the cross functional team to identify alternative solutions for any parts ordered that are not able to meet a one day delivery.
Benefits
- Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
