Service Coordinator

Southeastern Property Management LLC•Columbiana, AL

About The Position

Empower lives. Connect with purpose. Create a community that CARES. Ready to Be a Difference-Maker? Are you passionate about helping others live independently and connecting people to life-changing resources? Do you thrive on making a meaningful impact every single day? At SPM, LLC, we’re not just managing properties, we’re building community. With over 45 years of excellence and more than 200 thriving communities nationwide, we know that strong communities start with strong people, like YOU. If you're ready to use your heart, your skills, and your voice to uplift residents and empower independence, the Service Coordinator role at Shelby Woods Apartments is your next big opportunity!

Requirements

Bachelor’s degree in Social Work, Gerontology, Psychology, or related field (Required)
A heart for helping others and a passion for community connection
Knowledge of local services, state and federal programs, and senior resources
Excellent communication and relationship-building skills
Problem-solving mindset and a team-oriented attitude
Organized, resourceful, and ready to take initiative

Responsibilities

Empower residents to live independently by connecting them with essential services and support programs.
Build and maintain a robust network of local agencies, providers, and wellness resources.
Educate and guide residents and families through Federal, State, and local programs tailored to senior adults.
Provide general case management including intake and referral services to all residents requesting and/or needing assistance.
Refers and links the residents to service providers in the community; for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, healthcare services, preventative health screening/wellness, substance abuse and legal advocacy.
Educates residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.
Promote wellness activities for all residents.
Be the go-to liaison between residents and service providers, ensuring timely and quality support.
Collaborate with the management team to identify residents in need and provide proactive assistance.
Monitor service delivery to ensure residents receive high-quality, timely care.
Advocate and negotiate on behalf of residents for cost-effective and adequate services.
Create and maintain an up-to-date directory of community resources for residents and staff.