Service Coordinator-Mount Carmel East

Trinity Health•Columbus, OH

About The Position

Service Coordinator-Mount Carmel East Employment Type: Full time Shift: Rotating Shift Description: Shift Details: Monday-Friday and occasional weekends. Five-8 Hour shifts a week (40 hours). Dayshift and afternoon shifts available between from 6:00 am - 6:00 pm. Position Purpose: In accordance with the Mission and Guiding Behaviors; the Service Coordinator provides administrative and clerical support to designated areas; assists in the planning, development, implementation and coordinator of equipment, supplies and environmental issues; functions within the standards, policies, procedures and guidelines of the Organization What you will do: · Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service. · Meets population specific and all other competencies according to department requirements. · Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients. · Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system. · (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program®. Office Management · Assists with administrative activities necessary for supporting the department including office organization, filing, typing, and routine departmental administration. · Maintains all department databases, files, and records. · Takes minutes in staff meetings and committees. · Prepares service-related reports and proposals. Inventory Control · Develops, implements, and maintains an inventory control system for department supplies/equipment which will include: · Maintaining an inventory control system for ordering routine stock items. · Ordering routine stock and special supply items. · Checking/stocking ordered supplies and equipment. · Maintains purchase order requisitions and capital item requisitions. Initiative · Takes responsibility to facilitate improvements in patient services, staff/physician relationships, and the working environment. Communication · Coordinates service requests, telephone requests and information to customers using appropriate forms of communication (e.g. electronic mail, voice mail, written correspondence, meetings, etc.). Department Operations · Acts as a resource person for the Unit Director/Director, Physicians and staff regarding environmental/resource aspects of department operations. · Completes environmental rounds monthly and submits reports as directed. · Monitors supply rooms for organization, appropriate par levels, and accurate stocking. · Coordinates service requests with appropriate departments (Clinical Engineering, Maintenance, Housekeeping, Telecommunications, etc.) Collaboration · Collaborates with Unit Director/Director in the management of financial resources including: · Reviewing and updating department charges and initiating new charges as appropriate. · Collaborating with Financial Services and Materials Management when appropriate. Technology · Utilizes appropriately and demonstrates continuous learning. Other Job Responsibilities · Attends required in-services, workshops, retreats, staff meetings. · Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities. · Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing. · All other duties as assigned.

Requirements

Education: High school graduate or equivalent
Effective Communication Skills

Nice To Haves

Previous healthcare experience preferred
Experience in inventory, budget and cost control systems preferred
Evidence of effective clerical and computer skills preferred
Self motivated, independent worker with multi-tasking abilities

Responsibilities

Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
Meets population specific and all other competencies according to department requirements.
Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
Assists with administrative activities necessary for supporting the department including office organization, filing, typing, and routine departmental administration.
Maintains all department databases, files, and records.
Takes minutes in staff meetings and committees.
Prepares service-related reports and proposals.
Develops, implements, and maintains an inventory control system for department supplies/equipment
Takes responsibility to facilitate improvements in patient services, staff/physician relationships, and the working environment.
Coordinates service requests, telephone requests and information to customers using appropriate forms of communication (e.g. electronic mail, voice mail, written correspondence, meetings, etc.).
Acts as a resource person for the Unit Director/Director, Physicians and staff regarding environmental/resource aspects of department operations.
Completes environmental rounds monthly and submits reports as directed.
Monitors supply rooms for organization, appropriate par levels, and accurate stocking.
Coordinates service requests with appropriate departments (Clinical Engineering, Maintenance, Housekeeping, Telecommunications, etc.)
Collaborates with Unit Director/Director in the management of financial resources
Utilizes appropriately and demonstrates continuous learning.
Attends required in-services, workshops, retreats, staff meetings.
Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.
Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.
All other duties as assigned.

Benefits

Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.