Service Coordinator

Yancey Bros. Co. • Pooler, GA

6d

About The Position

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Requirements

• At least two (2) years as an administrative assistant or similar role
• Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
• At least two (2) years assisting customers with accounts in person and over the phone

Nice To Haves

• One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and updating systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.
• Adherence to all Yancey Bros. Co. Safety procedures and standards.
• Other administrative duties as assign by manager.

Benefits

• Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure
• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED