Service Coordinator

Hoffman & Hoffman Inc • Augusta, GA

5h • Onsite

About The Position

Position Purpose: The Service Coordinator will provide customer service and high-level administrative support for Administrative Services Manager and HVAC service technicians by taking and scheduling service calls, and dispatching service technicians, purchasing of materials, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging travel, scheduling training and meetings, and serve as back-up accounting support.

Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service.

Requirements

• Post Secondary degree preferred
• 3-5 years of work experience in a related field or in dispatching
• Mechanical service/HVAC industry experience preferred
• Arrives for work on time and begins to work immediately
• Communicate effectively and clearly verbally and written
• Perform work accurately and thoroughly
• Dependable and trustworthy
• Utilize the available time to organize and complete work within given deadlines and to take constructive advantage of idle periods
• Effectively at building relationships and communicating with customers and co-workers
• Keeps work area neat and organized
• Ability to successfully prioritize work and time
• Prior to scheduled time off, completes all work including last-minute incoming mail and scheduling needs
• Earns and maintains the confidence of customers, service technicians, sales engineers, other sales teams, coworkers, and manufacturers
• Displays enthusiasm and desire to get the job done promptly and accurately
• Understands that interaction with service technicians and customers will be critical
• Detailed oriented and able to identify order inconsistencies, errors and omission

Nice To Haves

• Service management or accounting system experience a plus

Responsibilities

• Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database or presentation software.
• Review, interpret and analyze Field Service Reports
• Manage and maintain service schedules
• Interact with both internal and external customers
• Schedule service calls by gathering information from customer and log call in Viewpoint system. Follow up to determine call status.
• Assist with subcontractor pre-approval process
• Answer phone calls and direct calls to appropriate parties or take messages.
• Perform general office duties, such as ordering supplies, maintaining records management database systems
• Open, sort and distribute incoming correspondence, including faxes and email
• Make travel arrangements for techs when needed
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee,board and other meetings
• Provide administrative support to service technicians
• Coordinate and direct office services
• Provide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-making
• Perform basic bookkeeping services (setting up new customers and vendors, processing time sheets, etc.)
• Support the accounting team and serve as back up for the Accounting Asst when/if time allows

Benefits

• We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions.
• In addition to the ESOP, we offer medical, dental, vision, and life insurance and PTO!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree