Service Coordinator
About The Position
Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Service Coordinator at our location in Quakertown, PA. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement. Key Responsibilities Provide administrative assistance to support the service team Support the complete repair process including opening repair orders, coordinating with the field technicians, communicating repair cost & time estimates to customers, and repair order billing Promptly address and resolve customer concerns and service follow-up issues Excellent customer service skills Maintain open communication with field technicians, management team and customers regarding job status This position requires occasional driving Why Indel Power Group Competitive compensation package, DOE Monthly performance incentives Rewarding work environment Opportunities for relocation & advancement Long established, family-owned business Indel Power Group offers Excellent medical, dental, & vision coverage Health savings account Short-term/long-term disability and employee life insurance 401k, with matching Employee Assistance Program (EAP) Paid Annual Leave Eight Paid Holidays Employee Referral Program On the job paid training Company events and employee recognition programs Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check. Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Requirements
- organized with the ability to multi-task
- good customer and communication skills
Responsibilities
- Provide administrative assistance to support the service team
- Support the complete repair process including opening repair orders, coordinating with the field technicians, communicating repair cost & time estimates to customers, and repair order billing
- Promptly address and resolve customer concerns and service follow-up issues
- Excellent customer service skills
- Maintain open communication with field technicians, management team and customers regarding job status
- This position requires occasional driving
Benefits
- Competitive compensation package, DOE
- Monthly performance incentives
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family-owned business
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
