Service Coordinator

Holt of California • Stockton, CA

7d • $22 - $29

About The Position

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, service, and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. THIS POSITION IS LOCATED IN WEST SACRAMENTO CA, POSITION SUMMARY Performs all duties of shop office in an accurate and efficient manner to support our mechanics, supervisors, and our customers by performing the following duties. QUALIFICATIONS REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience. Experience in the automotive, construction, or industrial work sector is a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is professional and business-like at all times.
• Must have experience with computers.
• Proficient with Microsoft Office Suite (Excel, Word, Power Point) and Lotus Notes or equivalent e-mail server.
• Must have a valid California driver’s license and a clean DMV report.
• The employee is regularly required to stand, walk, and use hands.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus.
• Accountability - Ability to accept responsibility and account for his/her actions.

Nice To Haves

• Experience in the automotive, construction, or industrial work sector is a plus.

Responsibilities

• Process mechanic labor in automated time system.
• Type quotes, memos, and letters.
• Answer Service department telephones and direct calls.
• Input and update standard job system.
• Process warranty including handling all reports.
• Research repair information for customers, mechanics, and other department employees.
• Handle all service mail including delivery and pick-up.
• Process purchase orders.
• Oversee the day-to-day operations of the Service offices for division.
• Maintain and update Service Procedure Manual and Standards of Performance.
• Maintain sell rates for individual divisions ensuring accuracy and timeliness.
• Other duties as assigned.
• Open and close shop work orders.

Benefits

• Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time.
• Career advancement opportunities and ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED