Service Coordinator

Rogers Mechanical Contractors • Boran, FL

2d

About The Position

The Service Coordinator will create a lasting impression for RBS – Service Division by ensuring operational efficiency and excellent customer satisfaction by effectively managing service technicians’ schedules, overseeing service workflows, and optimizing the coordination of resources. This individual will take a proactive leadership role in mentoring junior coordinators, solving complex scheduling issues, and streamlining service operations

Requirements

• Minimum 5+ years of experience in service coordination, ideally within the construction, HVAC, or plumbing industries, preferred
• Advanced knowledge of scheduling software, CRM systems, and Microsoft Office Suite.
• Proven track record of managing complex schedules, resolving service delivery issues, and handling customer concerns.
• Strong organizational skills, with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal, to effectively liaise with technicians, customers, and internal teams.
• In-depth knowledge of HVAC and plumbing systems and terminology.
• Leadership experience or a demonstrated ability to mentor and lead a team.

Responsibilities

• Technician Dispatch and Coordination
• Service Workflow Management
• Quote and Proposal Management
• Customer Relations and Scheduling
• Materials and Resource Management
• Team Leadership and Mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed