Service Coordinator

Imperial Dade•Bordentown, NJ

1d•$25•Onsite

About The Position

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. We have an exciting opportunity for an Equipment Service Coordinator / Administrator located in our Bordentown, NJ facility. This position is responsible for scheduling technicians, submitting estimates to customers, and tracking appointment and billing flow for the service department. Compensation: $25.00/hr. Note: This role is a 6-month project.

Requirements

High School Diploma / GED / or equivalent
Proficiency in Microsoft Office
Strong communication and customer service skills

Responsibilities

Act as an administrative assistant to the equipment repair service team.
Schedule repair technicians for site visits for customers in NJ, PA, and DE.
Receive customer service requests via phone & e-mail and schedule accordingly
Maintain up-to-date records of estimates submitted to customers, repair services in process, and services completed. Log all completed service orders and then submit them for billing.
Collaborate with customers, technicians, and service staff during the repair process (estimates, approvals, schedule, completion) and provide updates and repair status.