Service Coordinator

Flow Control Group • Brockton, MA

35d • Onsite

About The Position

The Service Coordinator serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department. This person will answer service call, emails and schedule service jobs for technicians working with other coordinators to ensure efficiency and accuracy.

Requirements

• High School Diploma/GED
• 2+ years in mechanical environment
• Driver's license and reliable transportation
• Strong problem-solving skills.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Positive attitude and desire to grow an existing sales & service business.

Nice To Haves

• Technical/mechanical background is a plus.
• Military background a plus but not required.

Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries
• Creating estimates for maintenance and service repairs
• Scheduling Technicians to complete open work orders.
• Following up on repair part orders.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees