Service Coordinator

Advantage Home Care•Peoria, IL

22d•$17

About The Position

Advantage HomeCare is a trusted leader in nonmedical home care services. Since 1980, we have dedicated ourselves to providing compassionate personal care, homemaker assistance, and community-based services to support families and individuals in need. Our mission is to enhance quality of life through dedicated and personalized care that respects dignity and independence. Join our team as a Service Coordinator and play a vital role in coordinating high-quality homecare services. As a key member of our organization, you will ensure seamless communication between clients, families, and caregivers while supporting our mission to deliver compassionate community support.

Requirements

Customer Service: 1 year (Required)
Administrative: 1 year (Required)
Medical: 1 year (Required)

Responsibilities

Professionally and courteously answer incoming calls
Proactively contact new referrals and held clients to coordinate the start or continuation of care, ensuring timely follow-up and clear communication.
Deliver exceptional customer service in all interactions, upholding company standards and values.
Resolve issues efficiently by gathering information, thinking critically, and communicating solutions clearly and timely.
Collaborate with the Staffing Manager to address and escalate complaints or concerns as appropriate.
Match caregiver availability with client needs, anticipating and resolving staffing challenges to maintain consistent care.
Support operational efficiency and compliance by adhering to regulatory, quality, and internal process standards.