Service Coordinator

Conrad Company Holdings LLC•Springettsbury Township, PA

just now•Onsite

About The Position

The Conrad Company, a fast growing, award-winning family-owned business located in York, PA is seeking an onsite Service Coordinator to join the PennAir facility in York, PA. Since 1968, PennAir has helped people in Manufacturing and Construction with pneumatics, hydraulics and automation. The Service Coordinator will play a critical role directly supporting the Field Service team, customers and suppliers. We are seeking an individual passionate about providing an excellent customer experience by demonstrating strong communication skills and attention to detail.

Requirements

Associate’s or Bachelor’s degree or five years of equivalent experience.
3+ years of customer service experience or experience in field service support.
Excellent typing skills.
Strong written and oral communication skills.
Proficient in Microsoft Office programs: Outlook, Word, and Excel.
Experience working with an ERP system.
Ability to work under pressure of deadlines and in a fast-paced environment.
Highly detail-oriented.
Ability to multi-task, prioritize, and manage time effectively.
Works well in a team setting.

Responsibilities

Collaborate with Field Service team to ensure service techs have what they need, when they need it, to deliver KICK@$$ service to the customer. Monitor upcoming calendar jobs for accuracy and on time deliveries.
Process quote requests by obtaining all pertinent information regarding the job / application and communicating with the corresponding suppliers and tech team to gather pricing, lead times, and any required technical information.
Effectively manage orders in ERP system, including materials and labor for service jobs, or purchased items for sales orders. Order management will include setting up new part numbers, bills of material, and production orders.
Work with warehouse and shipping teams to ensure materials are staged for upcoming jobs, and received back into the system as necessary once jobs are complete.
Provide customers with accurate delivery information regarding open or past due orders.
Efficiently manage large amounts of communication between email, phone, and customer/ supplier portals to maintain detailed records of interactions.
Work with customers and suppliers to address any after shipment issues that may occur such as damaged/ lost material, pricing discrepancies, or return requests.