Service Coordinator

Fujitec America • Carrollton, TX

8h • Onsite

About The Position

SERVICE COORDINATOR JOB SUMMARY Provide administrative coordination for the branch office service department by performing a variety of administrative tasks. ESSENTIAL DUTIES Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll. Monitor time off requests for service union employees. Track service orders and parts in all stages by maintaining detailed spreadsheets. Assist with updating service routes in system as needed. Complete service contract forms for sales as needed. Issue purchase order and order service parts, which includes coordinating returns, searching for parts, contacting vendors for price quotes, and tracking orders that have been processed. Coordinate cash application for service invoices and assist with collections. Maintain contact with customers, outside vendors and corporate headquarters. Conduct research, compile and generate reports. Maintain service contract filing to include electronic filing as needed. Request new or update existing certificates of insurance for customers as needed. Serve as backup for other administrative duties and dispatch as needed. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties. DIRECT REPORTS 0 - None JOB QUALIFICATIONS AND REQUIREMENTS Education:High School Diploma or equivalent Experience: Minimum 2 years in related SKILLS/CORE COMPETENCIES Technical Professional Knowledge Teamwork and Cooperation Communication Adaptability Customer Service Orientation Planning and Organizing WORK ENVIRONMENT AND EXPECTATIONS Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate. The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises. Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.

Requirements

• High School Diploma or equivalent
• Minimum 2 years in related
• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Adaptability
• Customer Service Orientation
• Planning and Organizing

Responsibilities

• Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
• Monitor time off requests for service union employees.
• Track service orders and parts in all stages by maintaining detailed spreadsheets.
• Assist with updating service routes in system as needed.
• Complete service contract forms for sales as needed.
• Issue purchase order and order service parts, which includes coordinating returns, searching for parts, contacting vendors for price quotes, and tracking orders that have been processed.
• Coordinate cash application for service invoices and assist with collections.
• Maintain contact with customers, outside vendors and corporate headquarters.
• Conduct research, compile and generate reports.
• Maintain service contract filing to include electronic filing as needed.
• Request new or update existing certificates of insurance for customers as needed.
• Serve as backup for other administrative duties and dispatch as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED