Service Coordinator - Roanoke

Dominion Care•Roanoke, VA

About The Position

Join Dominion Care as a ID/DD Waiver Service Coordinator! Are you a compassionate, detail-oriented professional with a passion for helping individuals with intellectual and developmental disabilities? Dominion Care is seeking a ID/DD Waiver Service Coordinator to oversee service delivery, coordinate care, and lead our team in providing the highest quality support. This vital role ensures individuals receive services tailored to their needs while also mentoring staff and maintaining compliance with all regulatory standards. Dominion Care is a premier provider in which our passionate and innovative team will deliver sustainable, quality, whole-person care through a full continuum of therapeutic services to empower individuals in the development of skills necessary for success. We envision a society in which all people achieve their full potential for health, education, and well-being across the lifespan. SUMMARY/OBJECTIVE: Oversee service delivery, care coordination, and staff supervision in Waiver department. Supports overall quality of charts and documentation, provides training to direct reports with focus on continuing improvement and professional development, and represents TRACK core competencies. Ensures quality and timely completion and submission of daily progress notes for purposes of Medicaid billing. #hotjob

Requirements

Valid driver's license
Desire to make a difference.

Nice To Haves

Bachelor's Degree from an accredited college or university in a field related to Human Services and one year of documented experience providing direct services with individuals with a diagnosis of an intellectual or other developmental disabilities.
OR Equivalent Experience
Equivalent Experience for Service Coordinator position is defined as three years of paid experience in providing direction, development and implementation, direct supervision and monitoring (observation and evaluation of staff implementing care, service plans & interacting with clients) to the service provided. This position has responsibility for approving assessments and individual service plans or treatment plans to ensure that appropriate services are provided to meet the needs of the individuals served. Must have documented experience developing, conducting, and approving assessments and individual service plans or treatment plans.
Successful experience as a leader

Responsibilities

Assists in the development and implementation of service plans, objectives and instructions for providing effective services to individuals.
Completes quarterlies for individuals served to summarize progress and areas of concern related to each goal for the quarter.
Completes quarterly home visits of all required individuals served.
Completes monthly contacts with all required individuals served.
Acts as first point of contact for providers for service planning and reporting of progress/concerns.
Assists in admission process and discharge planning.
Participates in provider meetings, community meetings and other activities essential for the operation of an effective program.
Completes chart audits and needed remediation to ensure 100% compliance of all assigned charts monthly.
Manages staff to be assigned to individuals to include professional development, schedule management, quality assurance, quarterly supervision (minimally) and corrective remediation.
Provide quality service to individuals served, their families, case managers, other collaborating agencies, etc.
Ensures quality and timely completion of all documentation completed by assigned DSPs.
Completes daily note audits as needed to ensure compliance with company policy and regulatory bodies for documentation standards.
Reads and approves notes within 24 hours of submission and ensures all documentation meets/exceeds Dominion Care/QSR/HSAG/Medicaid/CARF requirements.