Service Coordinator

Cummins-Wagner Co Inc • Elizabethtown, PA

5h • Onsite

About The Position

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and a leader in the distribution and service of industrial and mechanical equipment. Founded in 1960, Cummins-Wagner began as a one-product, two-employee company. Today, the company's strength comes from the product lines represented and from the total dedication of over 300 Employee Owners to the principle of customer satisfaction. The company established an ESOP and sold the company to its employees in 1985, recognizing that ownership inspired dedication.

Requirements

• Possesses superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Excellent computer proficiency is required
• Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

• Experience in a customer service role for mechanical equipment is a plus
• Advanced Microsoft Excel preferred
• College degree or administrative experience in a business environment preferred

Responsibilities

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Processes billings, charge-backs, and warranties
• Orders parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Benefits

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Long-Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees