Service Coordinator

Volvo Group•Goodlettsville, TN

45d•$60,400 - $74,600

About The Position

The Service Coordinator communicates with customers and the shop. Prevost is looking for someone in the auto/truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs. If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate.

Requirements

Safeguard organizational and personal information confidentiality
Respect the policies, rules and values of the company
Contribute to the attainment of company objectives through efficient use of resources
Foster teamwork and improved communications between sectors
Develop personal professional skills
Act as a worthy representative of Prevost
HS diploma or GED Preferred
One year vocational training or two years in the automotive/truck/bus industry Preferred
Good communication skills
Technical knowledge is a strong plus
Proficiency in MS Office applications
Working knowledge of SAP preferred
3-5 years of customer service experience
Sitting
Bending
Standing
Walking
Lifting up to 20lbs

Responsibilities

Welcome customers or respond to customer phone requests
Finalize work order processing and invoicing
Distribute and keep technical information up-to-date
Train co-workers on various aspects of their work responsibilities or expertise, as requested
Handle a high volume of calls
Process work orders
Close repair orders
Coordinate for repair estimates with Technicians and Managers

Benefits

Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today's challenging reality of combining work and personal life easier.

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