Service Coordinator

DistributionNOW•Billings, MT

11d

About The Position

The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.

Requirements

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Basic reading skills. Must be able to follow directions
Customer service oriented
Computer navigation and utilization skills with excellent Microsoft office proficiency
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
High attention to detail, time management, and self-motivation skills

Nice To Haves

Assembly experience preferred but not required

Responsibilities

Coordinate all service calls.
Opens, post, and close all SRO’s (Service Repair Orders).
Ensure service technicians are at least 80% - 85% billable.
Submit warranty claims with follow up to ensure factory pays claims.
Handles all shipping and receiving duties.
Answer all incoming service department calls first with as little consultation with mechanics as possible.
Cold call old customers to do service work and get out old files for review.
Assist in keeping ALL shop expenses to minimum.
Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
Other duties, as assigned.