Service Coordinator Supervisor

nVent Electric Inc. • San Diego, CA

67d • Hybrid

About The Position

The Service Coordination Supervisor will lead a hybrid team of Service Coordinators to achieve operational excellence and ensure world-class service delivery. This role offers an outstanding opportunity to drive strategy, coordinate daily activities, and implement proven solutions to improve customer satisfaction. As a working supervisor, you will lead, coach, and supervise a team of Service Coordinators, helping to ensure alignment with operational goals and performance standards.

Requirements

• An academic background in management, business administration, or a related field, or ideally five years' experience in team leadership, service coordination, or customer service management.
• Strong skills in problem-solving, communication, and interpersonal management.
• Working knowledge of Microsoft Office.
• Minimum of two years' experience working with ERP systems; prior experience with Epicor is preferred.
• The ability to adhere to company policies and successfully implement improvement strategies.

Nice To Haves

• prior experience with Epicor is preferred.

Responsibilities

• Evaluating the performance of team members.
• Perform administrative duties, including time-off and payroll approvals, budget planning discussions, and corporate credit card expense authorizations.
• Coordinate and supervise daily activities to ensure timely and accurate service delivery.
• Provide training, mentorship, and support to team members.
• Identify, develop, and implement strategies to improve team performance and customer happiness.
• Address complicated customer issues and ensure resolution.
• Collaborate with other departments to streamline processes and improve service quality and response time.
• Ensure compliance with company policies and procedures.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees