Service Coordinator - Pressure Protection

John H. Carter Website•Geismar, LA

About The Position

Receive correspondence from external and internal customers which must be handled on a timely basis. Tasks will include RFQ’s, factory support, delivery expediting, Research and identify necessary repair parts based off of past histories Ensure that inside efforts are aligned with the production team Support JHC accounting department with problem invoices, returns, and general customer account information Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times Work closely with and support the JHC product principals when required to do so Attend and participate in required trainings Participate in the after hour and weekend ‘On-Call’ rotation Procure product and product information for customers Be a team player, and work well as group Accurately complete quotes, order entry, and purchase orders Always build and cultivate solid relationships Regular and predictable attendance is essential for this position. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected]

Responsibilities

Receive correspondence from external and internal customers
Handle RFQ’s
Provide factory support
Expedite delivery
Research and identify necessary repair parts based off of past histories
Ensure that inside efforts are aligned with the production team
Support JHC accounting department with problem invoices, returns, and general customer account information
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
Work closely with and support the JHC product principals when required to do so
Attend and participate in required trainings
Participate in the after hour and weekend ‘On-Call’ rotation
Procure product and product information for customers
Be a team player, and work well as group
Accurately complete quotes, order entry, and purchase orders
Always build and cultivate solid relationships
Regular and predictable attendance