Service Coordinator Lead

Enfra • Orlando, FL

3d • $24 - $32

About The Position

The Lead Service Coordinator is responsible for understanding all back-office responsibilities including but not limited to Scheduling, Dispatching, Payroll, PO Creation, AR, Work Order Management, etc. This person will train, teach, and mentor all other Service Coordinators on ENFRA processes to achieve the ultimate customer experience.

Requirements

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company’s competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Responsibilities

• Facilitates weekly/monthly training to all Service Coordinators.
• Tracks and documents all service coordinator processes.
• Assists in new hire onboarding training.
• Assists in coding and approvals of vendor invoices.
• Ensures all processes are followed.
• Assists as a backup to SCs who are out on PTO. Tasks may vary based on need.
• Assists in WIP meeting process.
• Assists dispatching/routing process.
• Verifying job tasks are being completed.
• Manages the answering service 3rd party group.
• Tracks all Service Page/Share Point Documents.
• Ensures all monthly maintenance invoices are processed.
• Responsible for the creation of new Inspection Forms.
• Understand the PM Agreement booking process.
• Assists in financial tracking month end reconciliation.
• Provides outstanding customer service to our customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees