Service Coordinator Large Market

Capital Blue Cross•Harrisburg, PA

About The Position

The Service Coordinator Large Market works directly with the Commercial Group Sales to support the sales quoting and proposal process as well as initiating the operational enrollment and maintenance of new and renewing Large & Major Market group customers. This position is responsible for working with the Sales team to identify, intake, process and manage all signed group paperwork, including the creation and submission of post-sale paperwork for processing by all downstream departments. Each Service Coordinator is accountable for assigned groups and must be able to manage several tasks concurrently while navigating through risks and issues to ensure on-time delivery of finalized quote/proposal documents and group renewal, enrollment and maintenance paperwork.

Requirements

Ability to work independently and to plan/prioritize workload.
Strong ability to multitask, work in a fast-paced environment, and meet deadlines.
Good administrative, organizational, and problem solving skills.
Strong written and verbal communication skills with the ability to interface with Sales and other operational units with professionalism and tact.
Must be extremely detail-oriented.
Demonstrated ability to assess issues and provided recommended solutions to fix problems.
Adherence to operational processes and established processing standards.
Strong interpersonal and relationship management skills.
Committed to developing skills and knowledge.
Perseverance and a ‘can-do’ attitude.
Familiar with benefit programs administered and/or supported by Capital Blue Cross and its subsidiaries.
Knowledge of sales guidelines, benefits administration policies, enrollment and billing processes, claims processing and general operating procedures.
Familiarity with operational processing systems utilized throughout Capital’s business operations, such as MARIS, Salesforce, and FACETS.
3 years’ experience in health insurance, operational or marketing support or a related field.
Experience with PC-based software packages (MS Word, MS Excel, MS Access, and MS SharePoint)

Nice To Haves

Demonstrate understanding of Sales systems (Maris and Salesforce)

Responsibilities

Support Large and Major Market group sales via creation and submission of prospect and renewal quote requests, including production of final proposal documents.
Process post-sale internal paperwork for new Large and Major Market group enrollments.
Prepare and submit internal paperwork for active Large and Major Market group renewals, benefit changes, demographic and structural changes throughout the year.
Schedule meetings with Sales Rep as needed to resolve any questions/issues while generating quotes, proposals or handling post-sales group paperwork.
Maintain group data integrity within Maris and/or Salesforce.
Research and respond to inquiries and/or assigned Group Escalation cases from Sales and other internal operational units.
Attend benefit and operational issue resolution meetings with Sales, Group Implementation and other operational areas, when requested.
Create benefit deviation documents when requested for RFPs.
Represent Sales Services on a designated departmental or small project team or in meetings that require feedback on use of technology and/or process.