Service Coordinator I

BROCK CABINETS • North Charleston, SC

1d • Onsite

About The Position

The Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry-level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.

Requirements

• High school diploma or equivalent
• 1+ year of experience in a customer service, administrative, or coordination role
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with scheduling software
• Ability to multitask and prioritize work in a dynamic environment
• Team player with a positive, problem-solving attitude

Nice To Haves

• Experience in the construction, cabinetry, or home improvement industry
• Familiarity with service ticketing or CRM systems
• Basic knowledge of cabinetry, installations, or related service work

Responsibilities

• Coordinate and schedule service appointments with clients and service technicians.
• Act as the primary point of contact for service-related inquiries via phone and email.
• Maintain a service calendar and ensure accurate documentation of all service calls.
• Track and manage service orders, parts requests, and technician work reports.
• Communicate with internal departments to resolve service issues and maintain client satisfaction.
• Follow up with customers post-service to ensure issues are resolved and satisfaction is achieved
• Assist with warranty claims, documentation, and reporting
• Update and maintain customer service records in the company’s software system
• Provide administrative support to the service and operations teams as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees