Client Service Coordinator I
About The Position
We are seeking an experienced Client Service Coordinator (CSC) to join our team in a temporary role covering a maternity leave. This position is expected to last approximately 2–3 months, with the opportunity to remain on as a relief/locum associate afterward. This is a great opportunity for a seasoned veterinary CSR who enjoys a fast-paced hospital environment and is looking for short-term, meaningful work with flexibility. Overnight CSRs play a vital role in supporting clients and medical teams during some of the most critical and emotional moments in a pet’s life. This role offers the chance to make an immediate impact, gain additional specialty and emergency experience, and potentially continue with the hospital in a flexible capacity. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals. Our hospitals are located throughout the country, most of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Mission: Our mission: Enriching lives through remarkable care for pets At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans. Our vision: To transform the delivery of veterinary care through specialty and emergency medicine.
Requirements
- Previous/current veterinary CSR experience required
- Comfortable working in a fast-paced, high-emotion emergency environment
- Strong communication skills and a professional, compassionate presence
- Reliable, responsible, and able to work independently overnight
- Detail-oriented with strong multitasking and computer skills
- Positive, energetic, and willing to jump in where needed
- Interested in the possibility of ongoing relief/locum work after the temporary role
Responsibilities
- Provide high-level reception support in a busy emergency and specialty hospital
- Greet clients, check in patients, and manage front desk flow during overnight hours
- Answer phones and support client communication with professionalism and empathy
- Assist with estimates, invoices, and financial discussions
- Communicate clearly with medical teams to support patient care and workflow
- Maintain accurate documentation and front desk processes during high-stress periods
- Help create a calm, organized, and supportive experience for clients during urgent situations
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
