Service Coordinator - HVAC / BAS Service

Bosch Building Technologies LLC • Fuquay-Varina, NC

2d

About The Position

The Service Coordinator supports daily service operations by scheduling technicians, processing service work orders, and coordinating materials for service agreements, emergency calls, and time-and-material projects. This role ensures accurate documentation, timely invoicing, and clear communication with customers, technicians, and internal teams to support efficient service delivery and customer satisfaction.

Requirements

• Minimum of a high school diploma.
• 3+ years of experience as a Service Coordinator or in a similar role, preferably in HVAC / BAS Service Group or related field.
• Proficiency in basic computer systems, including MS Office Suite.
• Experience with Accounting and Dispatching software.
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Nice To Haves

• 5+ years of experience as a Service Coordinator or in a similar role, preferably in HVAC / BAS Service Group or related field.
• Experience with service management systems.
• Coins, Service Trade software experience.
• Previous experience in coordinating material orders and scheduling.
• Reviewing service work orders and submitting to customers for review.
• Familiarity with industry-specific software and tools.
• Experience in HVAC / BAS industries.

Responsibilities

• Manages the scheduling of specialists for all service agreements.
• Manages the day-to-day scheduling for emergency and T&M projects.
• Receives, verifies for accuracy, and enters service work orders and employee time sheets.
• Receives, verifies for accuracy, and execute orders received for spare parts.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.
• Invoices for spare parts daily and T&M work weekly.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Communicate with internal employees as required to ensure that Climatec / Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep the service management system updated and employ it to achieve maximum productivity.
• Consistently meets role objectives while providing daily supervision and mentorship to Level I team members
• Other duties as assigned.

Benefits

• Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program.
• Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options.
• Associates also have the option to enroll in the company’s 401(k) plan.
• In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays.
• Benefits are effective on their first day of employment.
• 401(k) employer match of $0.50 for every $1.00 contributed by the associate up to 6% of earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED