Service Coordinator - Dispatcher / Nashville, TN

FESCO • Nashville, TN

57d • $20 - $25 • Onsite

About The Position

FESCO is looking for a Service Coordinator - Dispatcher to join our team in Nashville, TN.

Requirements

• 1-2 years customer service in a related field
• Knowledge of dispatch systems or logistics
• Demonstrates the ability to work as a team
• Outstanding organizational and multitasking skills
• Fast data entry
• Knowledge of Excel, Adobe and Word
• Active listener with good communication skills
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• Must be at least 18 years of age.

Responsibilities

• Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers.
• Demonstrates the ability to dispatch calls in an organized customer centered approach. Dispatches all calls to provide excellent customer service and operational efficiencies.
• Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift.
• Accurately moves all parts in and out of service jobs in preparation for billing.
• Maintain up-to-date records of parts and job status on dispatch boards.
• Follows all company credit procedures for billing and COD calls.
• Follows all manufacturer authorization procedures prior to work being done

Benefits

• Medical & Dental Insurance Coverage
• Optional Short Term Disability Coverage
• Long-Term Disability Coverage, plus optional Life and Vision Insurance
• Paid time off for Vacations and Holidays
• 401 (k) Retirement Plan with Company match
• Competitive starting hourly rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed